FAQ
FAQ
Frequently Asked Questions
When will my order ship?
If your order is placed and payment confirmed before 2pm Monday through Friday, your order will ship the same day. If it is processed after 2pm, your order will be shipped on the next business day.
How long will it take for my order to arrive?
The shipping time varies based on where you are located and the payment option you select. Most of the express options deliver within 24 hours all over Europe. The standard delivery time varies between 48 and 72 hours. For a few countries, it can take up to 5 days.
What does your packaging look like?
Our packages arrive in a discreet brown envelope with your chosen delivery company label.
Are there any countries that you do not ship to?
We ship our products to all European Union member states. This ensures that your package is not delayed in transit with customs. Because we can not guarantee prompt and successful delivery outside of EU member states, we unfortunately don’t ship our products to European countries not part of the EU like Iceland, Norway, Serbia, Switzerland or the UK (except Northern Ireland). We also can not deliver products to the Canary Islands at this time.
Has your product been tested for metals and contaminants?
At Nectar Leaf, our customers’ safety is our number one concern. All of our products undergo two types of testing before sale, conducted by an independent third party. The first test monitors product alkaloid content, ensuring that the amount of Mitragynine and 7-Hydroxymitragynine in our kratom is up to standard and does not exceed the legal limit. The second test utilizes an ICP-MS to search for heavy metals such as Arsenic, Cadmium, Mercury, and Lead. We will never sell a contaminated batch of kratom, simple as that.
I’m new to kratom, what strain should I get?
If that is the case, then welcome to the community! While we cannot make a recommendation that is perfect for everyone, Bali is a very popular strain for beginners. It is the most well-rounded strain we carry. Our most recommended communities for information on kratom are www.reddit.com/r/kratom and www.kratomscience.eu